Berdan Technical Services Technical Writing ★ Programming ★ IT Consulting
 
Our Business and Security Policies
  1. We keep our promises.
  2. •We will keep you informed of our progress at all stages and keep your job on schedule.
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  4. Security
  5. •Your business is your business. We are aware of your business confidentiality and security requirements, and we will maintain the highest standards.
  6. •We will provide a signed confidentiality agreement.
  7. •We maintain our computer systems at a high level of security, including secure delivery methods.
  8. •We treat your ideas as if they were our own.
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  10. Ownership
  11. •You own whatever documents we write for you. We will not reuse your document for other clients.
  12. •You own all rights and the source code to any software we develop for you, unless otherwise negotiated.
  13. •Ownership of articles and books for publication will be negotiated with the publisher.
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  15. Keeping you on budget
  16. •We will provide a statement of work before we start any job. This document will detail what you can expect to receive from us for the quoted price. You will have no surprises.
  17. •Most projects change requirements as the development continues. When requirements change, we will provide addenda to the statement of work that spells out these changes, and any fee changes that are generated by these changes.
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  19. Keeping you on schedule
  20. •We will provide a schedule of deliverables along with our statement of work.
  21. •Clients have the responsibility to respond to our inquiries and requests in order to maintain that schedule.
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  23. Fees
  24. •We provide price quotes for all work, either as a fixed price or at hourly rates.
  25. •Writing and programming will generally be quoted at a fixed price, editing and consulting at hourly rates.
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  27. Client contact
  28. •Client contact is, in general, by telephone and Internet (email and net conferencing). Consulting is normally accomplished in person.
  29. •We supply our words in MS Word and/or Adobe Acrobat formats.
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